How do you run a sale process with no M&A experience?
Conor Tomkies bootstrapped his BPO company, Support Ninja, to a mid-eight-figure exit by running the M&A process like a marketing funnel, interviewing 35 bankers, and managing the deal himself to control legal costs. He reveals the tactical playbook he used to navigate a co-founder exit and now applies those lessons as a buyer, acquiring profitable SaaS companies for his holding company, Operator Equity.
What 2026 exits actually pay for SaaS
Miro had $600M ARR and 250,000 enterprise customers. They sold for $1.79B — roughly 3x revenue. Their 2021 investors took a 90% haircut on their mark. This is the current market clearing price for quality horizontal SaaS. If you are building toward an exit, you need to know which multiple category your business belongs in — before your board does that math for you.
Highlights
- →Bootstrapped Support Ninja to a mid-eight-figure exit with thousands of employees.
- →Interviewed 35 M&A advisors before choosing a boutique firm that set realistic expectations.
- →The entire sale process took 9 months from hiring an advisor to closing the deal.
- →Cut legal fees by negotiating business terms on a spreadsheet directly with the buyer, not through lawyers.
- →As a buyer, Operator Equity acquires 40-80% stakes in profitable SaaS companies under $10M ARR.
The full breakdown
Who's on this episode
Conor Tomkies is an entrepreneur who founded and served as CEO of SupportNinja, an outsourcing provider for tech companies. He successfully bootstrapped the company to an eight-figure exit, selling to a private equity firm. Prior to SupportNinja, he co-founded Embark Vet, a dog genetics company. Today, Conor is a General Partner at Operator Equity, a holding company that acquires and grows SaaS businesses. He also co-founded The Entrepreneur Cooperative, a community focused on helping founders scale and exit their companies.
Questions answered in this episode
References & resources
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- ·Operator EquityCompany
- ·SupportNinjaCompany
- ·Embark VetCompany
- ·Entrepreneur Cooperativewebsite
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Hosted by

Podcast host, angel investor, and serial entrepreneur with 4× exits ranging from small businesses to VC-backed tech companies. Jason has been personally involved in over $100M in transactions and now helps founders close their next transaction at Thunder.vc, from pre-seed rounds to $100M exits. He coaches founders through their next major transaction and gets the deal done by introducing them to the right people in his network.
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