When to Update Your Product: Four Signals Founders Ignore
Missing the right moment to update your product costs you users, team morale, and deals. Here are the four signals that tell you it's time.
Jason Kirby· September 17, 2024· 3 min readThe short version
- Acquirers scrutinise your product just like customers — a stale demo shaves your multiple.
- Four signals demand action: repeated user complaints, team grumbling, demo cringe, and a competitor levelling up.
- Acquisitions still dominate exits, pulling in $33B+ in H1 alone per Deloitte/PitchBook data.
- Prioritise fixes by asking customers and engineers first, then separate easy wins from vanity features.
- If you're embarrassed to demo it, treat it as a P1 — not backlog.
Product updates are easy to defer and painful to regret. Most founders wait too long — until a demo goes sideways, a competitor laps them, or an engineer quits in frustration. Getting ahead of those moments is one of the cheapest leverage points available to you.
The Exit Context: Why Product State Matters Beyond Users
Acquisitions remain the dominant exit path. According to Deloitte's white paper on growth company exits and fundraising with PitchBook data, acquisitions brought in nearly $50B in one recent year and over $33B in the first half of the following year alone — while public listings, though up more than a third in value year-over-year, remain a distant second preference for most investors and management teams.
Acquirers and investors look at your product the same way customers do. A stale, buggy, or embarrassing demo doesn't just lose users — it shaves your multiple.
Four Signals It's Time to Update
Every founder has a different threshold for "good enough." But there are four situations where waiting becomes actively costly.
1. Users Are Repeating Themselves
If you're getting the same piece of feedback over and over — a broken button, a missing workflow, a recurring error — the market has already rendered its verdict. Ignoring repeated signals is the fastest way to erode the trust of hard-won users.
2. Your Own Team Is Grumbling
When an engineer casually mentions that a core feature hasn't been touched in three years, that's a signal, not small talk. Developers know the product's skeleton better than anyone. If they're unhappy with tech debt or clunky internals, that frustration eventually surfaces in what users experience.
3. You're Cringing During Demos
A reliable test: if you find yourself opening a demo with a disclaimer — "we're working on fixing that..." — you've already lost the room. You should be proud of showing the product, not managing expectations for ten minutes before getting to anything useful.
4. A Competitor Just Leveled Up
If a competitor shipped a meaningful feature and you're still running on the equivalent of 2015 infrastructure, you're not just behind — you're giving prospects a reason to switch before they've even started with you. Competitive relevance is a product decision, not just a marketing one.
How to Decide What to Fix First
Identifying the signal is step one. Prioritization is where most founders stall. The process doesn't need to be complex.
How to fix it:
- Talk to customers directly — ask what's broken and what they'd pay to have fixed
- Ask your team the same question; they already know the answer
- Separate easy wins (low effort, real impact) from vanity features (high effort, marginal impact)
- Focus first on whatever is losing you money or actively blocking growth
- Treat "embarrassing to demo" items as P1s, not backlog
The goal is honest triage. What's low-hanging fruit versus what will actually move revenue?
Social Signals Worth Noting
The broader founder conversation around this topic is active. Brian Town on X has a sharp take on hustle culture worth reading alongside any product-velocity discussion. Matt Matros shares on LinkedIn on the blessing and curse of entrepreneurial hope — a useful frame for founders who keep believing the current version is "almost there." And if you're wrestling with sales decisions alongside product ones, Alex Hormozi's thoughts on X lay out the right questions to be asking.
When it's slowing you down, causing frustration, or falling behind the times — hit the update button. You'll thank yourself later.
Written by Jason Kirby.
Questions founders ask
How do you know when a product update is genuinely overdue?
Four reliable signals: users repeat the same complaints, your dev team grumbles about tech debt, you add disclaimers before demos, or a competitor just shipped something you don't have.
How should founders prioritise what to fix first?
Talk to customers and your team, identify easy wins with real impact, and treat anything that embarrasses you in a demo as a top priority rather than backlog.
Why does product state matter for fundraising and exits?
Acquirers and investors evaluate your product with the same lens as customers. According to Deloitte and PitchBook data, acquisitions are the dominant exit path — a stale or buggy product directly affects your multiple.
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